It's easy to raise a complaint
Please tell us what happened in as much detail as possible, we can be contacted by telephone, post, email or secure message.
Telephone: 0345 6056 050
Post: Write ‘Freepost: RCI BANK’ on an envelope (that’s all - no stamp or address details needed)
Email: hello@rcibank.co.uk
Secure message: Log into internet banking and click ‘Messages’
Once we've received your complaint, we'll aim to respond to your complaint within 15 business days. If we are unable to conclude our investigation in that time we will contact you with an update and let you know when we will be able to respond in full.
You have the right to refer this complaint to the Financial Ombudsmen Service if you have not received a final response within 35 business days.
Telephone: 0300 123 9123
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
