Any questions?
We've put together this handy page to help.
Of course, you can always get in touch 7 days a week.
OPENING AND CLOSING YOUR ACCOUNT
Am I eligible?
Our accounts are open to UK residents aged 18 and over who have the right to reside indefinitely within the UK. You just need a valid UK address and a current account which you can use as your linked account. Please note that you cannot nominate an account held with electronic money institutions or payment institutions (e.g. Prepay Technologies, Loot, Pocket, Revolut, Tide, TransferWise or similar providers).
What if I change my mind or want to close my account?
Freedom Savings account: This account can be closed at any time when logged into online banking and selecting ‘Close account’ from the Account summary section. You can also close your account by making a withdrawal for your total account balance.
Fixed Term account: You are provided with a 14 day* cooling off period. If you change your mind, the account can be closed within the first 14 days from application. After this period, no withdrawals or account closures will be allowed until the product matures.
Notice account: You are provided with a 14 day* cooling off period. If you change your mind, the account can be closed within the first 14 days from application. Notice accounts can also be closed subject to the minimum notice period as detailed within your product terms.
*In order to close a Fixed Term or Notice account within the cooling off period, the request must be made in writing by the end of the 14th day from application. We can pay your closing balance into another RCI Bank account (if the terms allow) or into your linked account.
What identification documents do I need?
As a responsible bank, it’s important for us to know who our customers are. Our application process is online, and we’ll normally be able to verify your details automatically by using credit reference and voters roll information. If we are unable to verify you automatically, we will send you an email with a link to upload your supporting evidence. If supporting documentation is required, we’ll let you know at the end of the application process.
Do you accept applications by post or telephone?
We only accept postal applications from attorneys who are opening an account on behalf of their donor (Power of Attorney accounts). Please contact our customer services team to arrange for a postal application to be sent to you. The team can be reached by calling 0345 6056 050.
All other applications must be made online.
Are there any account charges?
Our savings accounts can be used free of charge, subject to the Terms and Conditions of each account.
Can I open a joint account?
Yes, at the start of your online application you will have the option to choose from opening a "sole account" or "joint account". To open a joint account please select the joint account option.
If you have a sole account and wish to add a second account holder, this can be done, subject to account Terms and Conditions. Please contact our customer services team on 0345 6056 050 or email hello@rcibank.co.uk, who will be more than happy to help you through the process.
Do you allow businesses or intermediaries to open accounts?
Our accounts (and their terms) only allow for personal individual customers to apply, manage an RCI Bank savings account and prevent access to any other party. If you’re a business, financial advisor, cash management company or other intermediary looking to work with us, please contact us on hello@rcibank.co.uk or 0345 6056 050 in the first instance.
How do I add a Power of Attorney?
How to register a new Power of Attorney
If you would like to add a Power of Attorney to an existing account or open a new account as a Power of Attorney, please contact one of the team on 0345 6056 050, who will be more than happy to get an application pack issued for you.
Please note that this is the only way we can open a Power of Attorney account.
For security reasons we can only process applications where the attorney has first called us to request an application pack.
